Shipping & Returns

Shipping & Delivery

All items are made to order, meaning your product is created especially for you after purchase.

Processing time:
3–5 working days (Monday–Friday)
Orders placed on weekends or bank holidays will begin processing on the next working day.

We work with trusted print partners to fulfil your order. This means items may arrive separately depending on the product.

Items may arrive in different packaging depending on the product type, and orders containing multiple items may be delivered separately.

UK Delivery:
Orders are shipped using tracked services. Delivery typically takes 2–5 working days after dispatch.

Shipping costs are calculated at checkout.

Packaging

We aim to use appropriate packaging for each product to ensure safe delivery.

  • Clothing items are shipped in protective mailer bags
  • Tote bags are packaged in paper-based packaging where available
  • Mugs are securely packaged in protective cardboard boxes

    International Orders

    International shipping may be available. Delivery times and costs vary by location.
    Any customs fees or import taxes are the responsibility of the customer.

    Returns & Exchanges

    You have the right to return your order within 14 days of delivery under UK consumer law.

    As items are made to order:

    • Items must be unused and in original condition
    • Return postage is the responsibility of the customer
    • Original shipping costs are non-refundable

    Please contact us with your order details before returning any items.

    Damaged or Incorrect Items

    If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and your order number so we can resolve this quickly.

    Print-on-Demand Notice

    Each item is individually printed, so slight variations in print placement or colour may occur. This is normal and not considered a fault.

    If you have any questions, feel free to get in touch — we’re always happy to help.